Build around the workflow. Not just the tools.
A practical way to turn disconnected tasks into a clear, controlled business process.
Read article ↗KAHBEZA field notes
Better questions.
Clearer systems.
Practical notes on intelligent software, customer experiences, and connected operations.
A better website starts with a clearer next step.
Connect the first visit to a useful business action without making the customer journey complicated.
Read article ↗Useful AI needs a human handoff.
Define what an assistant may explain, what it may do, and when a person should take over.
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